Calls Reach Voicemail
A prospect calls during an appointment or after hours. If they leave without a message, your team has little context for the callback.
Never miss a lead
Be There For The Next Lead
Give the leads you paid for a chance to become clients. Kadence answers inbound calls, sends missed-call texts, and gets contact details to the right producer while your team is busy.
Current reality
You Paid For The Lead. Then The Phone Rang Out.
Your producers cannot take a new call while giving a client their full attention. When nobody captures the details or owns the callback, an interested prospect is easy to lose.
Nobody Owns The Reply
An inquiry reaches the office, but each producer assumes someone else has it. The lead waits while the team sorts out responsibility.
Details Get Lost
The name is in a text, the number is on a sticky note, and the question never reaches the person making the callback.
Spend Outruns Follow-Up
You buy more leads while missed calls and unanswered inquiries pile up. More names will not help if your team still has no clear callback process.
Connected coverage
Give Inbound Interest A Place To Land
- 3 Inbound Channels Calls, texts, and connected forms
- 2 Call Safety Nets Answering and missed-call text-back
- 1 Contact Record Capture context in your CRM
- 4 Setup Phases Map, connect, test, launch
How it works
From Incoming Lead To A Clear Next Step
Answer the inquiry, save the details, and tell the right producer who needs a callback.
01
A Prospect Reaches Out
A prospect calls, texts, or fills out your website form. Kadence brings the connected inquiry into your CRM so your team has a place to follow up.
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02
They Get A Response
Inbound AI answers when your team cannot take the call. A missed-call text gives eligible callers a way to reply with what they need instead of trying again later.
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03
The Details Get Saved
Save the caller's name, contact details, and reason for reaching out in the CRM. The producer making the callback can see what the prospect already shared.
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04
The Right Person Gets It
Assign the inquiry to the right producer using your routing rules. Your team can see who owns the callback and what the prospect needs.
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05
Your Producer Takes Over
Your producer calls back with the details in front of them. Kadence handles intake; your licensed team gives insurance advice, recommends coverage, and makes the sale.
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The result
More Of Your Lead Spend Gets A Real Chance
Give interested callers a response and your producers the details they need to follow up.
After-Hours Coverage
Give callers a next step when your office is closed.
Fewer Dead Ends
Pair call answering with a text-back path for missed calls.
Protected Lead Spend
Get paid-for inquiries to a producer who knows to follow up.
Clear Next Steps
Give the inquiry an assigned producer and a callback or booking.
Useful Call Context
Give the assigned producer the reason behind the inquiry.
Less Inbox Guesswork
Find the messages and contact details together in your CRM.
What it is worth
What Could Those Missed Leads Be Worth?
Start with the leads your team misses each month. Explore what reaching a share of them could mean using your own placement rate.
Share of missed leads you could reach 50%
Choose an assumption to explore. This is your scenario, not a measured Kadence result.
100
Inquiries that currently receive no timely response. Count each person once.
20%
Of the people you reach, what percentage becomes placed business?
$900
Enter the amount your business keeps, excluding amounts paid to others.
50 missed leads reached per month in this scenario
Modeled annual commission
$108,000
That is $9,000 in modeled monthly commission.
Modeled annual commission: $108,000. $9,000 in modeled monthly commission.
- Missed leads per month
- 100
- Leads reached in this scenario
- 50
- Modeled policies per month
- 10
Illustrative scenario using your inputs, not a forecast or guaranteed revenue. Excludes costs, usage fees, taxes and timing of payments. Do not add this to other calculators: opportunities may overlap. How we calculate this
We do the setup
A Handoff Built Around Your Agency
We map how your inbound leads should reach your team, then build that process with you. Timing depends on your connections, messaging registration, and approvals.
- Phase 1
Map Your Intake
We review your lead sources and coverage needs. You choose who receives each kind of inquiry.
- Phase 2
Connect Your Channels
We connect the agreed phone, messaging, and form entry points. We help configure registration, consent, and opt-out handling for your setup.
- Phase 3
Test The Handoffs
We walk through sample inquiries and missed calls. Your team reviews responses, assignments, and the context saved.
- Phase 4
Bring Your Team Live
We show producers where new inquiries arrive and how to take over. Launch follows your review of the agreed intake flows.
FAQ
Before The Next Call
What owners and producers ask about catching inbound leads.
Can my team still answer the phone first?
Yes. We configure the call flow around the way your office works. Inbound AI answering can support overflow or after-hours coverage, with the handoff and fallback behavior agreed during setup.
Does the AI give insurance advice or sell a policy?
No. It handles approved intake questions, captures what the caller needs, and helps arrange the next step. Coverage recommendations, insurance advice, and sales stay with licensed people. We review the assistant's introduction and boundaries with you before launch.
Does this include outbound AI calls?
No. The voice AI described here answers inbound calls. Follow-up can use configured messaging and tasks for your team; licensed people handle outbound sales conversations.
What if someone asks a question it cannot answer?
The assistant should collect the question and route the caller to your team rather than improvise an answer. We agree the escalation path during setup, including when to take a message or arrange a callback.
Can leads go to different producers?
Yes. We configure ownership and routing around the rules agreed for your agency. Tell us how you divide inquiries today so we can confirm the appropriate assignments and any connection requirements.
Is this also useful for an independent producer?
Yes. A solo producer needs coverage while meeting with clients just as an agency does. The intake can feed your own contact record and callback queue without a team-routing layer.
Can you guarantee that no lead will ever be missed?
No system can promise perfect capture across every provider, connection, or caller behavior. Never Miss a Lead describes the goal: give connected inbound channels an answering, capture, and handoff process. We test the agreed flows and explain their limits before launch.
Still have a question? Email us at hi@startkadence.com
Give Missed Calls A Second Chance.
Watch an inbound inquiry become a contact record with a producer ready to follow up.