MGA
What Is an MGA (Managing General Agent) in Insurance?
The U.S. MGA market hit $114.1 billion in direct premiums written in 2024, per Conning. Learn what an MGA is, how binding authority works, and how it differs from an IMO.
6 min read
Kadence Blog — Page 64
Insights
The Kadence Blog
Page 64 of 93.
insurance contact center software
Unified Growth Engine vs Standalone Contact Center Software: Which Scales a Life Brokerage Faster
Compare a unified growth engine against standalone contact center software for life insurance brokerages. See the financial returns, operational tradeoffs, and scaling timelines.
6 min read
mini-tcpa compliance
Navigating State-Level Mini-TCPA Laws: Operational Rules for Multi-State Outbound Campaigns
A step-by-step operational guide for insurance agencies running multi-state outbound campaigns, covering calling windows, consent rules, DNC scrubbing, registration requirements, and penalty exposure under state mini-TCPA laws.
5 min read
policy renewal outreach
The Retention Handshake: Automating Policy Renewal Outreach and Cross-Sell Flows in the First 90 Days
How insurance agencies use automated renewal sequences and cross-sell workflows in the first 90 days to drive first-year persistency, increase policies-per-household, and protect recurring commission revenue.
5 min read
producer accountability
Designing a Remote Agent Accountability Framework: Weekly Metrics for High-Volume Outbound Teams
A step-by-step guide to building a producer accountability framework for remote outbound insurance teams, covering weekly activity metrics, production benchmarks, onboarding milestones, contact rate standards, compliance audits, and incentive structures.
5 min read
CRM
The Lead Velocity Playbook: Aligning Agency CRM Workflows with Accelerated Carrier Underwriting Flows
A step-by-step operational guide for insurance agency owners on syncing CRM workflows with digital carrier underwriting systems to cut admin costs, accelerate submissions, and improve conversion rates.
6 min read