lead-routing
What Is Lead Routing? A 2026 Agency Definition
Lead routing assigns each inbound lead to the right licensed producer via CRM rules; 2026 benchmarks show top agencies now contact leads in under 60 seconds.
6 min read
Kadence Glossary — Page 10
Glossary
The Kadence Glossary
Page 10 of 10.
voice-ai
What Is Voice AI?
Voice AI is software that answers inbound calls in under 60 seconds, per 2026 benchmarks, and books appointments for independent insurance agencies.
6 min read
speed-to-lead
What Is Speed to Lead?
A plain-language definition of speed to lead and why it decides which agency wins the policy.
1 min read